How can we help you?
How to contact people and departments at the Positive News Foundation. All customer service queries must go through customer service to ensure that we can respond to you.
Customer services
For any queries please mail support@positivenewsfoundation.org
Head Offices
Positive News Foundation is a 100% virtual organization with members of staff and volunteers located all over the world. We work online only and have a postal address in The Hague, International City of Peace, The Netherlands, Europe.Â
Please address written correspondence to:
Positive News Foundation
World Trade Center The Hague
Prinses Margrietplantsoen 33
NL- 2595 AM Den Haag
The Netherlands, Europe
Please do not use this address for spontaneous visitation as our customer service team works internationally in the cloud and is not present at this location.Â
How to contact editorial departments and desks
Please take care to send queries to the correct destination as there is no guarantee that messages will be forwarded.Â
To contact any member of staff
Individual staff can be contacted using this email format:
initial.lastname@positivenewsfoundation.org
Contact the Positive News Foundation securely
For information on how to contact the PNF securely, we recommend you use our encrypted end-to-end email address positivenewsfoundation@protonmail.com
Letters to the editor
Letters for publication should be sent to tips@positivenewsfoundation.org
The sender’s full postal address and phone number are required for verification only. It is the policy of PNF to correct significant editorial errors and handle editorial complaints as soon as possible.Â
Please note that queries about subscriptions, vouchers, reader offers, advertising, marketing and other non-editorial areas are not handled by the editors. These should be addressed to the relevant non-editorial departments.Â
Story suggestions should be sent to tips@positivenewsfoundation.org
Moderation
If you notice a factual inaccuracy on Positive News Foundation websites or make a formal complaint, please complete this easy-to-use form and we will address the issue as soon as possible.Â
Legal complaints
Legal complaints should be addressed to our Editorial Legal Services department at: Positive News Foundation, World Trade Center The Hague Business Center, Prinses Margrietplantsoen 33, NL- 2595 AM Den Haag, The Netherlands.
Report a suspected security vulnerability
If you spot a potential security vulnerability in PNF’s websites and apps, we’d be grateful to hear from you. Please send an encrypted email to positivenewsfoundation@protonmail.com. If possible, include screenshots in your description. We may contact you for more details. Thanks for your help.
Please note we do not operate a bug bounty or responsible disclosure program at present.
Advertisers, sponsorship and e-commerce
To find out more about all advertising and sponsorship opportunities on PNF’s websites, click here.
If you have a question or concern about an advert on the site please report the problem here: sales@positivenewsfoundation.org
Press office
If you are a journalist with a media inquiry, please mail mediarelations@positivenewsfoundation.org
Please note that we currently do not conduct interviews.Â
Press releases should be emailed to sales@positivenewsfoundation.org
Freelance contributions
If you would like to contribute freelance content, please mail hr@positivenewsfoundation.org
Story pitches should be sent to tips@positivenewsfoundation.org
Any queries you have relating to the freelance charter, or other terms and conditions for the supply of content to PNF, should be directed to our Press Office mediarelations@positivenewsfoundation.org
Employment and work experience
If you are interested in working for Positive News Foundation, please mail hr@positivenewsfoundation.org with your CV and a sample of your work. Or consider becoming a volunteer.Â
Get involved
If you are interested in supporting worldwide positive news, consider:
